Privacy Policy
Repair Opia values your privacy and we are committed to protecting your personal information. We adhere to strict data collection policies, ensuring that we only gather data that is necessary to provide our services.
1.1 This privacy notice provides a comprehensive overview of the specific types of your personal data for securely storing and managing that data.
1.2 We know that there is a lot of information here, but we want you to be fully informed about your rights, and how Repair Opia uses your data.
1.3 To be fully informed about the use of your personal information, it is crucial to thoroughly read this notice and any additional privacy notices we may provide for specific occasions.
1.4 We may update our Privacy Notice to reflect changes in our handling of your personal information, Revisions will be publicly available on our website.
2.1 This notice applies to your personal data used by Repair Opia to provide services. Repair Opia is responsible for your personal data under applicable data protection laws like UK GDPR and Data Protection Act 2018.
3.1 We gather your information through various means, including direct interactions, and request personal data that you share:
Apply for our products or services
Subscribe to our services
Request marketing to be sent to you
Enter a competition, promotion, or survey
Give us some feedback
Third parties or publicly available sources.
4.1 Our usage of your personal data is limited to circumstances permitted by law, primarily in the following situations:
In instances where it is deemed essential for our lawful interests, or those of a third party, such as enabling us to conduct and manage our business to provide optimal service.
When compelled by a legal or regulatory mandate.
Limiting personal data processing to direct marketing communications via email or text message, we do not typically utilize consent as a legal basis.
4.2 Marketing
We analyze your personal data to create personalized marketing strategies that cater to your interests and needs. By opting in, you will receive marketing communications from us based on your prior requests or purchases unless you choose to opt out.
4.3 Change of purpose We solely utilize your personal information for its intended purpose, unless we believe another purpose is compatible and necessary. If we require your data for a purpose outside the initial scope, we will notify you and furnish the appropriate legal basis.
5.1 Our aim is to facilitate the exercise of your data protection rights granted under the GDPR. You may conveniently submit a request Repair Opia to access, rectify, erase, restrict, or object to the processing of your personal data.
5.2 To ensure efficient request processing, please provide the necessary information in the space provided:
Your full name
A concise specification of the requested data, with a specified time frame.
Email address.
Other information (e.g., your booking references).
5.3 When making a request for someone else, we must confirm that you have been authorized by that person to make the request and access their information.
5.4 Data Access You are entitled to know whether we hold your personal data and if so, receive a copy of your data.
5.5 Data Rectification If you spot any inaccurate or incomplete data in our records, kindly inform us so that we can promptly rectify it.
5.6 Data Retention We retain your personal data for only as long as necessary, considering factors such as the nature and sensitivity of the data, potential risks, processing purposes, and legal requirements. For tax purposes, we keep basic customer information for six years after they cease being customers.
5.7 Objection You have the right to object to the processing of your personal data based on legitimate interests if it impacts your fundamental rights and freedoms.
5.8 Restriction Request restriction of processing of your personal data:
If you want us to verify the precision of the information.
If our utilization of the data is in violation of any law.
Where would you like us to store the data, even if it's no longer necessary.
We need to investigate if there are compelling legal reasons for us to use your data despite your objection.
5.9 Withdrawing Consent You have the right to withdraw your consent for us to process your personal data, which will not affect any processing done before. Note that withdrawing consent may impact our ability to provide certain products or services to you, and we will inform you if this is the case.
6.1 Our mission is to continually enhance our data security measures to prevent unauthorized access, loss, destruction, or damage to personal information.
6.2 Our strict policies ensure that any processing of your personal data is performed only on our instruction and under the obligation of confidentiality.
6.3 International Transfers Our systems comply with UK and GDPR regulations for data transfers, using Standard Contract Clauses where necessary. Personal data is always adequately protected during transfer.
7.1 Your personal information may be shared with external service providers, both within and outside of the European Union including the following:
Shopify – Host the website
Sage Pay – payment gateway
Amazon Web Services – software host
MS Office 365 – email
TextBurst – SMS messages
Royal Mail – postal records
Dotdigital – marketing emails
Trustpilot – customer review service
FreshDesk – customer service software
Xero – accounting software
Woodside, camerascan - CCTV
Entities such as UK-based regulators, tax authorities, and other official bodies may require disclosure of processing activities in specific situations and act as joint controllers or processors.
7.2 We may sell, transfer, or merge parts of our business or assets with third parties, who may also use your personal data in accordance with this Privacy Notice.
7.3 Our third-party providers are limited to processing data for specific purposes, according to our instructions, and are prohibited from using it for their own gain.
8.1 Your usage of the Repair Opia website is bound by this Privacy Notice, along with the terms and conditions, which include restrictions on damages and the applicability of English laws.
8.2 Periodic updates to our privacy notice and terms & conditions apply to all information provided by you, unless specified otherwise.
8.3 Third-party Links Our website may contain links to external sites or applications. Please note that by clicking on these links, you may be directed to sites that we have no control over.
Our commitment is to provide transparent and straightforward handling of your personal information. We welcome any feedback or concerns you may have'
